1. Returns and Refunds
At Peridot Coffee Roasters, we want you to be satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.
2. Eligibility for Refunds
- We offer refunds on unopened and unused products within 30 days of the purchase date. To be eligible for a refund, your item must be in its original packaging.
- Perishable items, such as coffee beans, are not eligible for returns or refunds unless they arrive damaged or spoiled.
3. Refund Process
- To initiate a refund, please contact us at refunds@peridotcoffeeroasters.com with your order details and reason for the refund request.
- Once your request is received and approved, we will provide instructions for returning the item(s).
- We will inspect the returned item(s) upon receipt and notify you of the status of your refund request.
4. Processing Time
Refunds are typically processed within 7-10 business days of receiving the returned item(s).
5. Shipping Costs
Shipping costs for returning items are the responsibility of the customer. We do not refund shipping charges unless the return is due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at refunds@peridotcoffeeroasters.com.