At LED, we strive to ensure your complete satisfaction with our products and services. If you are unsatisfied with your purchase, we’re here to help. This Refunds and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

Returns

Eligibility:

  • Items must be returned within 30 days from the date of purchase.
  • Items must be unused, in the same condition you received them, and in the original packaging.
  • Proof of purchase or receipt is required for all returns.

Non-Returnable Items:

  • Custom-made or personalized items
  • Downloadable software products
  • Items on sale or clearance

Process:

  1. To initiate a return, contact our customer service team using the contact details given.
  2. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on returning your item.
  3. Ship the item to us using the address provided and the RMA number.

Return Shipping:

  • You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Eligibility:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • We will initiate a refund using your original payment method if your return is approved.

Timeframe:

Refunds are typically processed within 7-10 business days from the date we receive your returned item.

Partial Refunds:

Partial refunds may be granted for items returned more than 30 days after delivery or items not in their original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund, check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • Please contact us if you’ve done all this and still have not received your refund.

Exchanges

Eligibility:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using the contact details given.

Process:

  1. Contact our customer service team to initiate an exchange.
  2. Ship the item back to us using the address provided.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us using the details.

By purchasing our products, you agree to our Refunds and Returns Policy. Thank you for choosing LED.