Thank you for shopping with [Gaon Waly]. We take pride in providing you with the highest quality pure natural organic products. However, we understand that sometimes a return or exchange may be necessary. Please review our return policy below.

  1. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when it was delivered.
  2. Returns are only accepted within 3 days from the date of delivery.
  3. The following products are not eligible for return:
    • Custom-made or personalized products
    • Products marked as final sale or clearance items
  4. If you wish to initiate a return, please contact our customer support team at customer@gaonwaly.com or live chat on our website within the eligible return period. Provide them with your order details and the reason for the return.
  5. Our customer support team will guide you through the return process and provide you with a return authorization number.
  6. Clearly write the return authorization number on the outside of the package.
  7. Inform us via the mode you communicated, and we will try to pick it up by our associate or will share the relevant city address to courier it back.
  8. You are responsible for the return shipping costs unless the return is due to an error on our part.
  9. Once we receive the returned item and verify its eligibility, we will process your refund within 3 working days.
  10. The refund will be issued to the original payment method used for the purchase unless otherwise agreed upon.
  11. Shipping costs are non-refundable.
  12. If you would like to exchange a product, please follow the return process mentioned above and indicate your preference for an exchange.
  13. We will provide you with instructions on how to proceed with the exchange.
  14. If you receive a damaged or defective product, please contact our customer support team immediately with your order details and a description of the issue.
  15. We may request supporting evidence, such as photographs, to assess the situation and determine the appropriate resolution.
  16. We will replace the damaged or defective product or provide a refund, depending on the circumstances.