1. General Policy
At Marker 3, we are committed to providing a high-quality dining experience. If you are not satisfied with any part of your visit, please speak with a manager during your visit so we can address the issue immediately.
2. Dine-In Orders
Due to the nature of food service, we generally do not offer refunds for dine-in meals once food has been prepared and served. However, if there is a problem with your meal (e.g., incorrect item, undercooked, poor quality), please let your server or manager know right away so we can resolve it on the spot with a replacement or suitable adjustment.
3. Takeout Orders
If you are dissatisfied with a takeout order, please contact us within 2 hours of pickup. We may request photos or a return of the food (if possible) in order to process a refund or replacement. Refunds are issued at the discretion of management.
4. Private Parties & Event Deposits
To reserve space for private events, we may require a deposit. This deposit is refundable if the event is canceled at least 7 days prior to the scheduled date. Cancellations made within 7 days may result in a partial or full forfeiture of the deposit, depending on staffing and preparation costs already incurred.
5. Gift Cards
Gift card purchases are non-refundable and not redeemable for cash, except where required by law. If a gift card is lost or stolen, please contact us with proof of purchase, and we will do our best to assist.
6. Processing Time
If a refund is approved, it may take up to 5–7 business days to appear in your account, depending on your financial institution.
7. Contact Us
If you have questions about a refund, please reach out to our management team:
Marker 3 Restaurant
Morehead City, NC
Phone: [Insert Phone Number]
Email: [Insert Email Address]