U.S.-Led 24/7 Cybersecurity Support
for MSSPs, MSPs & IR Firms

management — U.S.-led, offshore
delivered, compliance-ready.

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About Us

Cybersecurity Scale Without the Overhead

At IX Support Services LLC (IXSS), we exist to close the cybersecurity talent gap for service providers. We’re a Florida-based cybersecurity support partner that delivers U.S.-led trust and South African cost-efficiency for MSSPs, MSPs, and Incident Response firms nationwide.

Why Our Model Works

To empower cybersecurity providers to protect more clients, more effectively, without the cost or burden of building a full-time, 24/7 SOC team.

Why Our Model Works

S.-Based Leadership:Compliance, contracts, and client relationships are handled in the U.S.
Cost Advantage:Save up to 40% compared to U.S.-only staffing.
Cyber-Specific Training:Every agent is trained in security protocols, ticketing, and escalation playbooks.
Fast Onboarding:Go live in under 30 days with tailored SOPs.

Our Difference in the Market

Unlike general IT outsourcers, IXSS is built specifically for cybersecurity service providers. We never compete for your clients — we strengthen your brand with white-labeled support that integrates seamlessly into your existing operations.

Meet Our Leadership

Feature Services

Our Difference in the Market

Unlike general IT outsourcers, IXSS is built specifically for cybersecurity service providers. We never compete for your clients — we strengthen your brand with white-labeled support that integrates seamlessly into your existing operations

View All Services

Essential Cyber Call Center Support

Ideal for: Small MSPs/startups needing reliable after-hours coverage.
Includes:
• 24/7 call answering & incident triage
• Ticket creation, incident logging, categorization
• SLA compliance checklist execution
• Client notifications via predefined channels
Request a Custom Quote

Advanced Security Operations Support

Ideal for: MSSPs & IR firms needing ongoing Tier 1/Tier 2 support.
Includes:
• All Tier 1 features
• Log review & alert escalation
• Threat coordination with client’s security team
• Daily summary reports & SLA tracking
Request a Custom Quote

Dedicated Team + Customization

Ideal for: High-volume clients with complex environments.
Includes:
• All Tier 1 & 2 features
• Dedicated branded agent team
• Custom SOP implementation & workflow integration
• SIEM/SOC tool integration
• Monthly executive dashboards
Request a Custom Quote

Industries We Serve

Pricing Plans

Offering Our Best Plan For Your Business Purpose

Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

$500/

Monthly

Client portal access & real-time dashboard

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$250/

Monthly

Secure chat integration (Slack/Teams)

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$750/

Monthly

Cybersecurity staff awareness training

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$1500/

Monthly

Compliance audit preparation

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Urgency &r Proof Bar

500,000+unfilled cybersecurity jobs in the U.S. (ISC²)
60%of SMBs close within 6 months of a cyberattack (NCSA)
24/7SLA-compliant coverage without hiring full-time staff

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Latest Blog

Learn About Our latest News From Blog.

Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.