At Mountain Beauty Cosmetics, we strive to provide you with the highest quality products and a positive shopping experience. If you’re not completely satisfied with your purchase, we are here to help. Please read our full refund policy below for more details.

Eligibility for Refunds

  • We offer refunds for most items within 30 days from the date of delivery. If you change your mind or find that the product is not suitable, you can return it for a refund.
  • Products must be unused, in original condition, and in original packaging. All tags and labels must remain intact.
  • Personal care items (such as makeup, skincare, and bath products) are non-refundable due to hygiene and safety reasons unless the product is defective or damaged upon arrival.

How to Request a Refund

  • To initiate a refund, please contact us with your order number and reason for the return.
  • Once we receive your return request, we will provide you with instructions on how to return your item. Please make sure to include a copy of your receipt or proof of purchase with your return.
  • If the item is eligible for a refund, we will approve the return and process the refund once the item has been received and inspected.

Refund Process

  • After we receive your returned item, we will inspect it to ensure it meets our return requirements. If your return is approved, we will notify you via email.
  • Refunds will be issued to your original method of payment. Please allow up to 7–10 business days for your refund to appear in your account, depending on your bank or payment provider.
  • If your return is denied due to non-compliance with our policy, we will notify you and send the item back to you at your cost.

Shipping Costs

  • Shipping fees are non-refundable unless the return is due to our error (such as receiving a damaged or incorrect item).
  • Customers are responsible for the return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges

  • If you wish to exchange an item, please follow the return process outlined above. Exchanges are subject to product availability. If the item is out of stock, we will issue a refund instead.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately. We will cover the cost of return shipping and provide you with a full refund or replacement.
  • In the event that an item is defective, we ask that you notify us within 7 days of receiving the product.

Non-Refundable Items

  • Gift cards and sale items (unless defective) are non-refundable.
  • Due to health and hygiene reasons, certain products like underwear, personal care products, and opened beauty items cannot be returned or refunded unless they are damaged or defective.

Contact Us

If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer support team. We are committed to ensuring your satisfaction and are here to help resolve any concerns.

Thank you for shopping with us.