At Mountain Beauty Cosmetics, we are committed to ensuring our customers’ satisfaction with their purchases. If you are not completely happy with your order, we offer a straightforward return process to help you return items easily. Please read our return policy below for more details:

Eligibility for Returns

  • Returns must be requested within 30 days from the date of purchase.
  • Items must be unused, in their original condition, and with all tags, labels, and packaging intact.
  • Personal care items (such as makeup, skincare, and bath products) are non-returnable unless defective or damaged for hygiene and safety reasons.

How to Return an Item

  • To initiate a return, please contact our customer support team with your order number and the reason for the return.
  • If necessary, we will provide you with return instructions and a return authorization number.
  • Please ensure the item is securely packaged for return to avoid any damage during transit. Include your proof of purchase or receipt with the returned item.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., receiving a damaged or incorrect item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Processing Your Return

  • Once your return is received and inspected, we will notify you via email about the status of your return.
  • If your return is approved, a refund or exchange will be processed according to your preference.
  • Refunds will be issued to the original payment method and may take 7–10 business days to appear in your account, depending on your bank or payment provider.

Exchanges

  • If you would like to exchange an item for a different size, color, or product, please follow the same return process. Exchanges are subject to product availability. A refund will be issued if the item is out of stock.

Damaged or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
  • Please notify us within 7 days of receiving the damaged or incorrect product to ensure we can process the return quickly.

Non-Returnable Items

  • Gift cards, sale items, and personal care products (once opened) are non-returnable unless they are defective or damaged.
  • Please ensure that you review all product details before making a purchase.

Contact Us

For any questions or return assistance, contact our customer support team. We are here to help and ensure your experience is hassle-free.

Thank you for shopping with us.