Your satisfaction is our top priority. If you are not entirely happy with your purchase, our refund and return policies are designed to make your experience seamless and fair.

1. Returns Eligibility

You may return an item within 15 days of delivery if:

  • The item is unused and in original packaging.
  • You provide proof of purchase.
  • The item is defective or incorrect.

2. Non-Returnable Items

  • Gift cards
  • Final sale items
  • Custom or personalized items
  • Items with signs of wear or damage caused by the customer

3. How to Initiate a Return

To start a return:

  1. Contact our support team at i_bobbie69@yahoo.com with your order number and reason for return.
  2. We will respond within 48 hours with return instructions.
  3. Ship the product back using a trackable method.

4. Refund Process

Once we receive and inspect the returned item:

  • We’ll notify you via email.
  • Refunds will be processed to your original payment method within 5–10 business days.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check with your bank or credit card company.
  • Contact us if the issue persists.

6. Exchange Policy

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

7. Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item sent, defective product).

8. Cancellations

Orders may be canceled within 12 hours of placement. After that, the order will be processed and subject to the return policy.